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FAQ’S

Everything you need to know

  • Can we try your gelato before we book?
    Yes of course you can! In fact, we encourage you to do this. You and your guests deserve the best, so pop down to Elwood or call us to book in a time for a wedding sampler! Our gelateria is located at 104 Ormond Road, Elwood.
  • When will you arrive for my event?
    Our carts are super versatile and we aim for the smoothest and most fun gelato experience around! If you’ve booked dessert for 9pm for example, we’ll arrive around 8:30pm, roll the cart into position and start scooping right on time at 9pm. It’s as easy as that. No fuss and no stress!
  • Can you have the cart in position earlier?
    We sure can! If you need us in position earlier in the day we can drop off the cart and have our lovely staff return for the start of service. The fee for early drop off is $50+GST per half hour, and depends on the location of your event. Please get in touch for more details.
  • Can I have extra service time?
    Yes you can. Generally extra time is charged per half hour block. Please get in touch and we will happily provide you with a quote!
  • Do your carts need power?
    Our gelato carts are self powered, which makes life super easy. We just roll them into position, serve you and your lovely guests as much gelato as you can eat, and roll them away again at the end of service. 
  • How far ahead should I book one of your carts?
    In terms of booking a cart, it is simply first in best dressed. Generally we suggest booking at least six months in advance, but our best advice is to lock it in as soon as you know you want the booking.
  • I have guests with dietary requirements. Do you cater for them?
    We make a range of flavours that don’t have dairy, gluten or nuts as ingredients. We do our best but unfortunately we can never guarantee that any of our flavours are completely free from allergens like TREE NUTS, PEANUTS, SOY, GLUTEN, MILK, EGG and more. We take all the right steps but there’s still a chance of cross contamination during production, and during service. If your guests are highly allergic (anaphylactic) we politely suggest that they don’t consume our gelato.
  • Do you also serve cannoli at events?
    Yes we do! Following the rave reviews about our cannoli from Elwood, we’re very pleased to announce the addition of our brand new cannoli cart! Indulge your guests with the cannoli that are taking Melbourne by storm at the moment! If you’d like both a gelato cart and a cannoli cart, please mention this in your enquiry form and we’ll provide you with a quote.
  • Tell me more about those gorgeous carts!
    That’s not a question, but ok! Our beautiful carts are all made in a small town called Giarre in Sicily. Each one is purpose built for gelato, with a 6 hour cooling system designed to keep the gelato perfectly frozen inside the pozzetti for hours ready to serve to you. The vintage design perfectly complements any wedding. We currently have 7 carts in the following options:
    • Katerina 
    • Slim – red or gold trim
    • Large 
    If you want a specific cart we encourage you to book early as they often book out, and we can’t guarantee a certain style of cart will be available for your event.  
  • Do you charge a travel fee?
    We only charge a fee for events that are outside of our Melbourne Metro map. Please get in touch with us for the price of travel to your location.
  • I’ve found a cheaper price, can you match it?
    Unfortunately, we can’t compete on price with some of the smaller competitors. We are a family business with a full production facility that meets the standards of Dairy Safe Victoria. We never compromise on our ingredients, our product, and most importantly – we don’t compromise on our staff. We simply could not maintain the degree of quality both in product – nor pay our wonderful staff properly – if we were to lower our prices.
  • Do you take a deposit?
    Yes there is a 50% deposit to secure your booking upfront, with the rest due 2 weeks prior to your event.
  • What’s your policy on refunds, rescheduling and cancellations?
    Our general policy is that if you cancel more than 3 months before your event, we’ll return your deposit to you minus an $80 administration fee. You are welcome to reschedule your booking up to 3 times before charges may apply.
  • Do you have a special policy in place if my event is cancelled due to COVID-19?
    Yes, given the difficult circumstances around COVID-19 we think it’s wise to plan ahead and be as flexible as we can. In the event of a snap lockdown, or if you or your partner are required to isolate, we’ll refund the whole balance if it’s more than 48hrs before your event. If it’s less than 48hrs before your event, we’ll retain the 50% deposit to cover staff, preparation and administrative costs. Thank you for understanding. For our full terms and conditions please click here